1. About these terms
Welcome to Ballet Academy Cymru. These Terms and Conditions explain the general rules for using this website and, where relevant, making enquiries, registering for ballet classes or programmes, attending Étoile Forum activities and buying products or tickets.
References to “we”, “us” and “our” mean Ballet Academy Cymru, including Étoile Forum activities where applicable. “You” refers to website visitors, customers, participants and parents or guardians acting on behalf of a child.
Please read these terms alongside any specific booking information, published class or event rules and our Privacy Policy. If a particular class, programme, event or product has additional conditions, those will be made available as part of the relevant booking or purchase. Nothing in these terms affects your statutory rights.
2. Using this website
We aim to keep the information on this website accurate and up to date, but class times, availability, prices, venues, products and event arrangements may change. We may update content or temporarily suspend access for maintenance without prior notice.
You agree to use the site lawfully and not to interfere with its security, operation or availability. You must not attempt unauthorised access to restricted areas, introduce malicious software or misuse any contact, application or booking forms.
Links to third-party websites, including payment providers and external organisations, are provided for convenience. Their own terms and privacy notices may apply when you visit those services.
3. Classes, programmes and bookings
Class places, taster sessions, private lessons and Young Dancer Programme activities are subject to availability and suitable age or ability requirements. Sending an enquiry or registration form does not by itself guarantee a place. We will confirm the relevant arrangements with you.
Current advertised fees can be found on our Class Fees page or in the details supplied for a particular programme. We will explain any applicable booking, payment or instalment arrangements before you commit. Please provide complete and accurate participant and contact information and tell us promptly if anything important changes.
Where possible, we will give reasonable notice of changes to teaching arrangements, timetables or venues. If we need to cancel a paid activity, we will explain the available options, such as a replacement session or any refund due under the booking agreement and applicable law.
4. Attendance, conduct and safeguarding
Participants are expected to follow reasonable instructions from teachers and organisers, treat other dancers and staff respectfully, and wear clothing and footwear appropriate to their class or activity. Parents and guardians are responsible for ensuring that children arrive and are collected in accordance with the arrangements agreed with the academy.
For safety and wellbeing, please tell us in advance about any medical, access or other relevant needs that may affect participation. We will handle such information in accordance with our Privacy Policy. Dance training and performance involve physical activity, and participants should work within their abilities and raise any concerns with their teacher.
We take welfare seriously. Please also refer to our Safeguarding Policy and Equal Opportunities Policy.
5. Cancelling a class or programme
If you need to withdraw from a class, private lesson or programme, please contact us as early as possible. Any applicable cancellation or refund arrangements depend on the particular service, the booking information provided and your legal rights.
For certain services booked remotely, a statutory cancellation period may apply; however, exceptions can apply, including to leisure activities arranged for a specific date or period. Where a service has already started at your express request during an applicable cancellation period, a lawful charge may apply for the part already delivered. We will consider requests fairly and will not exclude rights granted by consumer law.
6. Étoile Forum events and tickets
Event entries and tickets are subject to the description, eligibility criteria, deadlines and rules published for the relevant event. You are responsible for checking the correct date, venue, age category and other booking details before completing a purchase or application.
Tickets for leisure events on a specified date are generally exempt from the standard 14-day change-of-mind cancellation right. If an event is cancelled, postponed or materially changed, we will advise ticket holders of the options and any refunds or other remedies required by law. Event-specific booking conditions, where provided, will also apply.
For dance competitions and performances, additional requirements may apply to music, costumes, recordings and participation. Please see our Rules & Regulations page for general Étoile Forum guidance.
7. Shop orders, delivery and returns
Product descriptions, sizes, prices, stock availability and delivery or collection arrangements are shown in the shop or confirmed during the ordering process. We aim to present them accurately. We may need to contact you if an item becomes unavailable or there is a genuine error affecting your order.
Payments made online may be processed by a secure third-party payment provider. We do not ask you to send payment card details by email. Applicable costs and the available fulfilment options should be shown or agreed before payment.
If you wish to cancel or return an eligible shop order, email info@balletacademy.cymru with your order information. We will explain the return arrangements and any applicable return postage costs. Refunds will be handled within the time limits required by law, including any standard delivery refund where due.
8. Personal information, photography and video
We collect and use information submitted through this website for purposes such as responding to enquiries, administering registrations, fulfilling purchases, organising events and supporting the welfare of participants. Please see our Privacy Policy for further information.
Photographs, videos and performance recordings may be taken during activities or events where appropriate. We will follow applicable consent and safeguarding requirements, particularly where children are involved. Any specific media permissions or event conditions will be communicated separately where needed.
9. Website content and intellectual property
Unless otherwise stated, the website's text, design, graphics, images, logos and other original content belong to Ballet Academy Cymru or are used with permission from their respective owners. You may view and print pages for personal, non-commercial information, but you must not reproduce or distribute protected materials for commercial use without permission from the relevant rights holder.
10. Our responsibilities
We will provide our services with reasonable care and skill and take reasonable steps to maintain a safe and welcoming environment. We cannot promise that the website will always be uninterrupted or free of technical issues, but we will aim to resolve problems within our control.
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.
11. Changes to these terms and applicable law
We may update these Terms and Conditions to reflect changes in our services, how the website operates or applicable requirements. The current version will be published here with its latest update date. Changes will not retrospectively remove rights you already have under an existing booking or contract.
These terms are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to you.
12. Questions or concerns?
If you have a question about these terms, a booking or an order, please get in touch. We would welcome the opportunity to help resolve your concern.
Ballet Academy Cymru
Email: info@balletacademy.cymru
Telephone: 07850 741136
Contact form: Contact Us
